Frequently Asked Questions

What can I have embroidered?

Handwriting, signatures, short notes, and simple hand-drawn elements can be transformed into embroidery.

When do I submit my photo?

You’ll submit your photo or scan after placing your order. Once checkout is complete, you’ll be prompted to upload the handwriting, signature, or drawing you’d like us to recreate.

What kind of photo should I upload?

A clear, well-lit photo or scan works best. Make sure the entire piece of handwriting is visible and the image is taken as straight-on as possible. Don’t worry about removing the background or cleaning up the image—we’ll take care of that.

Does my original need to be in perfect condition?

Not at all. Folds, wrinkles, aged paper, notebook lines, and other imperfections are completely fine as long as the handwriting itself is visible.

Will the embroidery look exactly like the original handwriting?

We carefully recreate the character of the original handwriting, but embroidery is a different medium than ink or pencil. Very fine details may be simplified slightly so the finished piece stitches beautifully while still feeling true to the original.

Can you combine handwriting from different photos?

Yes. As long as the individual samples are clear, we can combine handwriting from multiple photos into one piece. Include any specific instructions when you submit your artwork.

What if my handwriting or artwork isn’t usable?

If we don’t think your submission will translate well to embroidery, we’ll reach out before creating your piece. We may ask for another photo or recommend a small adjustment.

What size is the finished piece?

Each piece is approximately 5 × 7 inches, making it easy to display or frame.

Does it come framed?

No. Your order includes the embroidered textile piece only, so you can choose a frame and display style that fits your space.

What color is the thread?

Each piece is embroidered in black thread for a timeless look.

How long will my order take?

Each piece is made to order, and production typically takes approximately two to four weeks. Timing may vary depending on order volume. If you have a specific date you need your piece by, please reach out before ordering and we’ll let you know if we can accommodate it.

Can I make changes after placing my order?

Because each piece is created specifically from your submitted artwork, please reach out as soon as possible if you need to make a change. Once production has begun, changes may not be possible.

Can I return or exchange my order?

Because every Kept Line Co piece is custom-made, we’re unable to accept returns or exchanges. If your order arrives damaged or there is an error on our part, please reach out and we’ll make it right.

Want to chat?

Contact us at keptlineco@gmail.com.